Frequently asked questions

General Questions

At the moment there are no FAQ set.

Online Shop

Are all pickups sold on Relish's website equipped with the Pickup Swapping System?
Yes! All pickups, including from other brands, sold on our website are quipped with Relish's patented Pickup Swapping System, so nothing to worry about, they will be compatible with your Relish guitar right out of the box!
Can I place a custom order?
Absolutely! We are very happy to accomodate custom orders and are looking forward to building your dream guitar! To start this process, drop us a note at contact@relish.swiss. NB: custom orders are available only for our Swiss made guitars
How long will it take until I receive my Relish Guitar?
Guitars in inventory will be shipped within 10 business days, after a final inspection and setup. Whenever possible, we ship faster. If you have a specific date at which you need to have received your guitar, please contact us and let us know at contact@relish.swiss. We will do our best to accommodate. Custom orders will ship within 8 weeks after payment is confirmed. If a custom order is particularly complex (such as a Platinum build for example) and requires more time, we will let you know beforehand.
Return Policy
If you are not satisfied with your purchase, you can return it within 30 days of delivery and will receive a refund for the returned product's net price. Please be aware that all sales of accessories, discounted or custom made guitars are final. Please read our Terms & Conditions for more information on our Return Policy.
Will I get the exact guitar on the picture?
When the serial number of the guitar is mentioned on the product page, yes, the guitar you see is the guitar you get! This will be the case for all our Swiss made guitars. When the serial number is not mentioned on the product page, the guitar shown is meant to be a representation of the guitar you will receive. This will be the case for our guitars that are not Swiss made.
How are import taxes, duties and VAT being handled?
Deliveries to Switzerland, EU countries and the UK are inclusive of import taxes, duties, and VAT. Deliveries outside of Switzerland, the European Union, or the UK do not include import taxes, duties and VAT.

Products

Are all pickups sold on Relish's website equipped with the Pickup Swapping System?
Yes! All pickups, including from other brands, sold on our website are quipped with Relish's patented Pickup Swapping System, so nothing to worry about, they will be compatible with your Relish guitar right out of the box!
How does the Relish Pickup Swapping system work?
You simply turn over your guitar and pull out the pickup from its frame with two fingers. Drop in your new (pickup-swapping-ready) pickup. Done. It takes no more than a couple of seconds. No tools, no soldering, no removing strings. Incredibly easy and fully reversible!
Can I place a custom order?
Absolutely! We are very happy to accomodate custom orders and are looking forward to building your dream guitar! To start this process, drop us a note at contact@relish.swiss. NB: custom orders are available only for our Swiss made guitars
How long will it take until I receive my Relish Guitar?
Guitars in inventory will be shipped within 10 business days, after a final inspection and setup. Whenever possible, we ship faster. If you have a specific date at which you need to have received your guitar, please contact us and let us know at contact@relish.swiss. We will do our best to accommodate. Custom orders will ship within 8 weeks after payment is confirmed. If a custom order is particularly complex (such as a Platinum build for example) and requires more time, we will let you know beforehand.
Will I get the exact guitar on the picture?
When the serial number of the guitar is mentioned on the product page, yes, the guitar you see is the guitar you get! This will be the case for all our Swiss made guitars. When the serial number is not mentioned on the product page, the guitar shown is meant to be a representation of the guitar you will receive. This will be the case for our guitars that are not Swiss made.
Do you make left-handed guitar models?
When a guitar is available in left-handed version, you will be able to select left-handed orientation from a drop-down menu on the guitar's product page. If no mention of orientation is made on the guitar's product page, this guitar is unfortunately not available left-handed at the moment.
How are import taxes, duties and VAT being handled?
Deliveries to Switzerland, EU countries and the UK are inclusive of import taxes, duties, and VAT. Deliveries outside of Switzerland, the European Union, or the UK do not include import taxes, duties and VAT.
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