Relish Brothers AG
1.1 These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Relish Brothers AG, Löwenstrasse 3, CH-6004, Luzern, Switzerland (hereinafter referred to as „Relish“) and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.
1.2 The products displayed in the online store does not constitute a legally binding offer; instead, it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation promptly after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email.
1.3 Relish reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against Relish are excluded.
1.4 The contractual language is English.
2.1 If the customer is a business, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
2.2 Prices shown are including VAT for deliveries to Switzerland only. Depending on the tax rules of your country, VAT may be added to the invoice or be payable at your local customs office or to the transporter.
2.3 The exact shipping price will be calculated during the check-out process based on the customers address. Additional customs duties and charges for deliveries to countries outside of Switzerland shall be borne by the customer.
2.4 The goods must be thoroughly inspected by the customer or an authorised individual upon receipt in order to detect any transportation damage. Customers who are merchants must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.
2.5 Delivery to businesses are DAP and shipping is paid by the (business) customer
3. Right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within thirty (30) days without giving any reason for doing so. The deadline for withdrawal shall be thirty (30) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
To exercise the right of withdrawal, the customer must notify Relish by email at firstname.lastname@example.org of his/her decision to withdraw from this Contract in a clear declaration. The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
3.1 Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, excluding delivery costs without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. The customer shall bear the costs of returning the goods.
The customer shall be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
3.2 Exclusions from the right of withdrawal
The statutory right of withdrawal shall not apply in the following cases:
Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
Sales completed offline/in person.
Used and/or discounted goods.
4. Warranty and compensation
4.1 Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Relish are not covered by the warranty.
4.2 Signs of wear and tear from normal use and/or natural variations due to the nature of the materials are also excluded from the warranty (such as but not limited to the effects of humidity and temperature changes on wooden products).
4.3 If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.
4.4 Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with § 2 item 4 has been fulfilled. This does not apply if the customer is a consumer.
4.5 The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. No warranty shall be provided for used and/or discounted items unless Relish is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health. If the customer is a business, the warranty period for new items shall be 18 months from the transfer of risk and no warranty shall be provided for used and/or discounted items, unless Relish is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health.
4.6 Warranty formalities shall otherwise be carried out in congruence with the legal regulations.
4.7 Relish shall be liable for damage arising from causes other than the detriment to life, body and health only to the extent that such damage arises from wilful misconduct, gross negligence or the culpable violation of a fundamental contractual obligation on the part of Relish. Any further liability for damages shall be excluded. In the event of a negligent breach of a material contractual obligation, the liability of Relish shall be limited to foreseeable damage.
5. Three-year Relish guarantee
In addition to the statutory warranty, Relish also provides a three-year guarantee on Swiss made products. By registering your Relish guitar online at https://share.hsforms.com/1vhuWai10SBGH3qsJ08fAGQ39uyb, we will give you +1 year of warranty in accordance with the following provisions:
5.1 Relish provides a guarantee for any defects arising during a period of three years from the transfer of the risk which can be proven to have been caused due to a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee; these claims are non-transferable.
5.2 The following are excluded from the guarantee:
- Used and/or discounted products.
- Products subject to wear through use or other wear and tear.
- Product defects caused as a result of failure to follow the instructions for use or of inappropriate use, exceptional environmental conditions, extraneous operating conditions, excessive strain or a lack of maintenance or care.
- Product defects caused by the use of accessories or supplementary or replacement parts which are not original components.
- Products which have been modified or supplemented.
- Slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use.
5.3 Product defects which are recognised by Relish as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). Products and components which have been replaced shall become the property of Relish.
5.4 Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Relish with the original invoice by requesting a return receipt on email@example.com.
5.5 Claims other than the right to remedy defects referred to in these terms and conditions of the guarantee are not covered by this guarantee.
5.6 The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.
5.7 The customer’s warranty rights in accordance with § 5 and with the statutory regulations shall not be restricted by these terms and conditions of the guarantee.
6. Due date and payment terms
6.1 Unless otherwise agreed in writing, invoices from Relish must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
6.2 Preorder campaigns: Orders will be paid in advance and shipped according to the campaign delivery terms. The total amount will be deducted from the customer’s bank account when the customer completes his/her purchase.
6.3 Relish reserves the right to decline any means of payment not specifically stated as accepted methods of payment. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.
6.4 If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at 2,5 percentage points above the respective base rate for the duration of the delay. If Relish is able to prove that greater damages were suffered as a result of the default, Relish shall be entitled to assert the corresponding claims on these grounds.
6.5 Relish accepted payment methods for direct sales on its website are listed during the Checkout process.
7. Retention of title
7.1 If the customer is a merchant, the goods supplied shall remain the property of Relish until all of the outstanding claims against the customer, including any existing ancillary receivables, have been paid in full. In case of contracts concluded with consumers, Relish shall reserve the right of retention for the goods until the purchase price has been paid in full.
7.2 The customer shall not be entitled to sell the goods to third parties or to take any other measures which could put the ownership of Relish at risk until the purchase price has been paid in full. The customer hereby assigns to Relish any future claims against the buyer in the amount of the purchase price agreed between Relish and the customer, including interest and ancillary payments. Relish accepts this assignment.
8. Applicable law. Arbitration and legal venue
8.1 Sale of goods contracts shall be governed by the general rules of Swiss law, including the English version of the UN Convention on contracts for the International Sale of Goods (CISG), supplemented by the current practices and customs. Should the purchaser also be the consumer, this only applies to the extent that they do not lose the protection of binding legal provisions of their state of usual residence.
8.2 Any dispute arising out of or in connection with this contract, including any disputes regarding the existence, validity, or termination thereof, shall be settled by arbitration in the relevant institution in Switzerland and in accordance with the rules of arbitration procedure adopted by Switzerland and in force at the time when such proceedings are commenced.